Kuala Lumpur, 9th July 2010 – The first ever LG Service Conference conducted in Malaysia. To exceed customer expectations and satisfaction, LG need to consistently offer exceptional service levels. During the conference LG Service Team shared it’s 2010 – 2011 New Service Commitments; elements, which are designed to help further enhance LG’s customer services.
LG Service Centre will be relocated to a strategic location in Petaling Jaya – which will be more convenient and accessible to the customers. It is part of the continuing expansion plans to increase from our current 100 service touch-points to 130 by the end of 2010. Call Intelligence Centre, which is available daily from 7.00am to 7.00pm, would be integrating all Singapore and local operations in Malaysia. This move creates a simplified point of access for LG customers and ultimately ensures a greater network of support and services. Quarterly SVC training roadmaps are being put in place to ensure consistent and excellent after-sales support and services.
LG Service will also be grading technicians in a move to retain the best resources to meet customers’ needs. Lastly, LG Service plans to collaborate with universities and to offer practical internship to undergraduates. This will provide opportunities to continuously source for the best talents amongst the younger generations that we can groom and train into excellent LG service representatives.